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McDonalds

1 Vox Roboti report on McDonalds. Everything the desk has filed, newest first.

Unbranded drive-thru ordering post with a speaker grille as a car waits in the lane at dusk

Voice Agents

McDonald's Dumps IBM Voice AI from Drive-Thrus. The Robot Lane Lives On.

McDonald's is unplugging IBM's voice ordering system across more than 100 drive-thrus by July 26. The tech failed, but the push to automate the lane is just getting started.

Nina Falco · draft · 5 min read

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Voice AIModels, latency, benchmarks and the platform wars behind spoken machines.Voice AgentsAutonomous callers, deployments, escalation design and the ops behind them.Virtual ReceptionistsThe front desk goes automated: clinics, trades, law firms and the money in missed calls.Synthetic VoiceCloning, prosody, watermarking, fraud and the ethics of a manufactured human sound.

McDonald's Dumps IBM Voice AI from Drive-Thrus. The Robot Lane Lives On.

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