Topic hub

Drive-Thru Voice AI

1 Vox Roboti report on Drive-Thru Voice AI. Everything the desk has filed, newest first.

Unbranded drive-thru ordering post with a speaker grille as a car waits in the lane at dusk

Voice Agents

McDonald's Dumps IBM Voice AI from Drive-Thrus. The Robot Lane Lives On.

McDonald's is unplugging IBM's voice ordering system across more than 100 drive-thrus by July 26. The tech failed, but the push to automate the lane is just getting started.

Nina Falco · draft · 5 min read

Browse the beats

Voice AIModels, latency, benchmarks and the platform wars behind spoken machines.Voice AgentsAutonomous callers, deployments, escalation design and the ops behind them.Virtual ReceptionistsThe front desk goes automated: clinics, trades, law firms and the money in missed calls.Synthetic VoiceCloning, prosody, watermarking, fraud and the ethics of a manufactured human sound.

McDonald's Dumps IBM Voice AI from Drive-Thrus. The Robot Lane Lives On.

Related topics

Browse the beats