Marla Quinn

Senior writer, voice agents · Austin, TX

Marla Quinn built and broke phone systems for a living before she wrote about them. She ran support operations for two SaaS companies, hired and fired three voice vendors, and can read a call transcript faster than most people read a headline. She covers the messy middle of voice agents: containment rates, escalation logic, and the moment a customer starts shouting. She keeps receipts, and she publishes them.