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escalation

1 Vox Roboti report on escalation. Everything the desk has filed, newest first.

Call centre agent taking an escalated call a voice agent could not finish

Voice Agents

Voice Agents Get Fired for the Same Reason Bad Staff Do

Buyers are scrapping automated phone agents over a single toxic phone call. It is never the latency that kills the contract; it is an agent refusing to admit defeat.

Devon Achebe · 14h ago · 5 min read

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Voice AIModels, latency, benchmarks and the platform wars behind spoken machines.Voice AgentsAutonomous callers, deployments, escalation design and the ops behind them.Virtual ReceptionistsThe front desk goes automated: clinics, trades, law firms and the money in missed calls.Synthetic VoiceCloning, prosody, watermarking, fraud and the ethics of a manufactured human sound.

Voice Agents Get Fired for the Same Reason Bad Staff Do

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